Customer Service

Our renowned customer service revolves around an outstanding team of friendly, well-trained support staff. Individual advice and comprehensive service are therefore closely related to our products. 

Contact us

Via telephone, fax or email. We are available Monday to Friday from 9 am - 5:30 pm.

Local service - Our territory managers can visit you in your practice to demonstrate our devices.

Repairs & Servicing

All Eickemeyer equipment can be serviced and repaired. We guarantee a fast and efficient delivery with our pick-up service, remote service or if necessary assistance by one of our territorial managers.

Information on our after-sales repairs can be found here.

Remote Support

If have any questions or problems with the installation of PC-ECG, X-Ray, digital microscopes or ERG devices one of our technicians can remotely access your device software for assistance. Technician fees apply accordingly.

Online Orderering

Register an account or login and you will have access to our extensive range 24h / 7 days a week. You will also be granted access to additional material such as Manuals, Videos and more.

Products

Choose from our extensive range of 6,000+ products that are available. This list is constantly growing. To see our latest products click here. 

Returns

Goods can be returned up to 14 days from date of purchase. They must be returned in their original condition and packaging. If unsure about your products eligibility for return, please give us a call on 0208 891 2007.

Please note: Special order items obtained for a customer may not be accepted as a return for credit.

Returns address:
Eickemeyer Veterinary Equipment Ltd
3 Windmill Business Village
Brooklands Close
Sunbury-on-Thames,
Surrey
TW16 7DY
United Kingdom

 
C.P.D. in Europe's largest veterinary training centre

EICKEMEYER® CPD involves lectures, case discussions, and workshops, to deliver practical and relevant knowledge. Our high tech lecture facilities, surgical wet labs, and our high tutor to delegate ratios make learning convenient, practical and enjoyable.

You can find an overview of course dates here.